Integrate PagerDuty Incident Resolution with Bitbar Monitoring

Bitbar Monitoring not only helps you proactively monitor the end-user experience of your mobile applications, but also powers your team to resolve issues as quickly as possible so that your mobile business stays on track.

The integration between Bitbar Monitoring and PagerDuty is ideal for incident alerting and allows your responsible DevOps teams to instantly respond to detected problems in your mobile apps. If your team is considering PagerDuty for incident management and resolution, this instruction will guide you how to finish this out-of-the-box integration.

Note: We highly recommend that you finish this integration before you can successfully get notifications and incidents pushed to PagerDuty from Bitbar Monitoring.

Step 1: Configure PagerDuty

1. Create a PagerDuty account if you don’t have one.

2. Next PagerDuty needs to be connected to Bitbar Monitoring in order to allow the Monitoring service to send notifications to PagerDuty. Select Bitbar in the drop down list.

You can also get notifications from PagerDuty through multiple ways, including mail, phone call or SMS.

 

3. Once connected, you can send a test notification to verify that the integration is properly setup.

4. One of the best practices of monitoring a production service is to include several people in the notification chain. This ensures that when incident occurs multiple persons or groups are notified about the ongoing problems. Typically the sequence of notifications is also related to an escalation policy of notifications in the company.

That’s it! PagerDuty is now able to get notifications from Bitbar Monitoring for incident alerting.

Initially after PagerDuty has been configured, the PagerDuty incidents view should be empty. This is where any alerts from Bitbar Monitoring are shown and where team members should react. This allows you to assign incidents to a particular team member, acknowledge or resolve incident notifications.

Past incidents get shown at the bottom of the page, with the taken actions.

Step 2: Configure Bitbar Monitoring to Get Results in PagerDuty

Before getting notifications sent to PagerDuty the connection between Bitbar Monitoring and PagerDuty needs to be set up.

Once you are logged into Bitbar Monitoring, open the Settings menu.

Click on the PagerDuty integration button and fill in your Bitbar credentials and authorize the integration.

When creating a check that should be reported to PagerDuty in case of failure, PagerDuty needs to be selected as the action to be used.

Done! Now you can rely on Bitbar Monitoring for proactively spotting issues that may significantly affect end-user mobile experience and PagerDuty for managing and resolving incidents. 

Happy Monitoring


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